No. Whenever you receive a request from a client, you can accept it or decline it based on your availability and the dates requested by the client. You can also manage your availability from the Calendar on your Guide Dashboard, blocking the dates in which you are not available, in order to receive requests only for dates in which you are available.

If bad weather or unsuitable conditions force you to cancel the trip, you will: a) propose a similar activity at a different place where conditions are better, or b) propose to postpone the activity until a later date, or c) cancel. If the client refuses option a), our cancellation policy will apply. Please note, however, that the call to cancel a trip due to bad weather can only be made by you (not the client).

If you cancel for reason of injury or other, the client will get a 100% refund on the trip.

You can read more in the Terms & Conditions and in the Client’s FAQ.

100% refund if the cancellation is notified in writing by email to the Guide up to 60 days before the first day of the Tour (minus 3% of the total price of the Tour as an administration fee, 3% of the total price of the Tour as service fee, the credit card fee if it applies, and the eventual non-reimbursable expenses the Guide paid to organize the Tour, which will be detailed by the guide);

75% refund if the cancellation is notified in writing by email to the Guide between 59 and 30 days before the first day of the Tour (minus 3% of the total price of the Tour as an administration fee, 3% of the total price of the Tour as service fee, the credit card fee if it applies, and the eventual non-reimbursable expenses the Guide paid to organize the Tour, which will be detailed by the guide);

50% refund if the cancellation is notified in writing by email to the Guide between 29 and 21 days before the first day of the Tour (minus 3% of the total price of the tour as an administration fee, 3% of the total price of the Tour as service feeService fee, the credit card fee if it applies, and the eventual non-reimbursable expenses the Guide paid to organize the Tour, which will be detailed by the guide);

No refund if the cancellation is notified in writing by email to the Guide less than 21 days before the first day of the Tour.

Additionally, if the booking is made at least 30 days before the departure date of the Tour, the User will have a 48-hour period after booking during which they will be entitled to cancel the Tour and receive a full refund (including all fees).

To guarantee the possibility of a full refund, the guide will wait 48 hours after the booking to make any non-refundable expenses related to the trip.

When joining Explore-Share, we require the following documentation:

1. A guiding certification covering the scope of activities you offer, and allowing you to guide and promote those activities.

2. A copy of your liability insurance (if available in your country) or any other kind of professional insurance you hold.

3. For companies, a copy of the company registration or license, or any other permits required to operate.

These requirements might change for different countries, so if you have any questions, we can discuss during the registration process.

The Guide Dashboard is an admin tool from which guides can manage all their requests and bookings.

We are constantly improving and adding new features to this tool. For the moment, you can use your Dashboard to:

– Check the status of each one of your bookings.

– Act on your bookings -> Chat with the client, accept or decline a booking, edit prices, etc.

– Add new programs to your profile.

– Update your availability through the Calendar (check how).

– Edit the trip prices of your programs (check how).

– Add and edit Frequently Asked Questions to your trips (check how).

– Add and edit Open Group Dates to your trips (check how).

– Set automated messages for each one of your programs, that clients will see once they request for them.

The members of our sales team are the ones who are in contact with both the clients and the guides to help and make everything easier during the booking process. So they came up with these 7 tips that will help you boost your bookings:

1- Be REACTIVE. Most of our users end up booking with the first guide that replies to their request.

2- CONFIRM availability and price as soon as possible. When you do so, the user receives a much more compelling email to open the chat. You can discuss details about the trip with your client later and we can always help you change the name of the trip, the price, or the dates. But confirming is the first step for your client to see your offer and start a conversation.

3- SEND A MESSAGE to them in the chat after you confirm your availability and price, even if they didn’t ask any questions. For example, you can just say “I’ll be happy to be your Guide for this trip!”. It’s amazing how it can improve the conversion rate of a Guide.

4- ANSWER THEIR QUESTIONS. They won’t book unless you do so.

5- Having said that, WRAP UP THE CONVERSATION. If there are details that can be arranged after the booking or questions that don’t need to be answered right away, you can always tell that to your client. For example, you can say “Don’t worry! I will send you the complete equipment list after you book”.

6- Be NICER than nice. The tone of a chat message can easily be misread, so expressions of kindness are never too many.

7- Always REACH OUT in case of doubt! Contact us for help whenever you need it. The user needs to trust our platform to book your trip through it, so always ask us before sending a negative comment to your client. For instance, if the chat seems to be down, don’t tell them that “the Explore-Share platform is not working” - just please let US know so we can fix it right away.

OTHER KEY ELEMENTS THAT HELP TO CONVERT

• Having very attractive pictures on your programs

• Having (more) reviews from your past clients

• Having as much information as possible in each program

• Having updated prices- Reading our newsletters

• Having a fluent communication with our team

It’s very important that you accept/decline requests by using the buttons in the system, and not only by telling the client in the chat. Saying that you’re available in the chat does not allow the client to book the trip – only accepting the request through the correct button does.

You are only committed to the trip when the client has booked and paid for it. You will know that he/she did because you will receive 2 emails from us confirming the booking.You will always be able to check the status of bookings from your personal Guide Dashboard.

Here's a short video tutorial explaining how to manage requests from your guide dashboard: https://www.youtube.com/watch?v=TFY09Z0MRsM&t=327s

Step by step, this is how it works:

The client sends a request through the trip page.

You’ll receive a notification from us by email.

You can either directly pre-confirm/decline the request, or you can chat with the client before pre-confirming/declining.

When the client is ready to book, he will press a button and book the trip, paying for it through Explore-Share.

You will receive an e-mail with the booking confirmation right away, as well as another e-mail putting you in contact with the client.

Clients cannot find you if you only have your Profile Page online. Having program pages linked to your Profile Page is what makes you visible and findable by clients.Explore-Share users can search for programs filtering by destination (Country, Mountain range, Region, town, mountain name, etc.) and/or by activity (mountaineering, ski touring, climbing, hiking, etc.).

You will have your own personal profile page with a list of the programs you offer. Each program has its own page with all the relevant information: Description, Itinerary, Pictures, Price per person, Level required, etc.Our team of expert writers will create the profile for you and upload your programs to the website using the information you provide.

We will send you the payments for your sold trips on a biweekly basis, after the trip takes place.

In order to process the payment, we send an email requesting for your confirmation that the trip has been carried out 2 days after the departure date, and once we receive your answer we send your payment. This way we avoid excessive transaction costs, due to changes or cancellations.

You will have to invoice the client for the full trip's price, and we will invoice you for our commission.

Whenever we do a good job and a client books one of your trips through our site, we ask for a 15% commission on your trip price. If you don’t get any business from us, then we won’t charge you anything!Important notice: If you are based in the EU and don’t have a EU VAT number, then 21% VAT applies, and the commission is 18,15%.

Having an account is free. There are no fixed fees like membership or annual fees. We only charge a one-time fee for each trip you want to list, and whenever we do a good job and a new client books one of your trips through our site, we ask for a 15% commission on your trip price. If you don’t get any business from us, then we won’t charge you anything!Important notice: If you are based in the EU and don’t have a EU VAT number, then 21% VAT applies, and the commission is 18,15%.

Complete the form and register for free!Register here if you are an individual guide.Register here if you are an agency, guide company or tour operator.Follow easy steps to (1) Register, (2) provide us information for your Profile Page and (3) provide us information for your Program Page so that we can start promoting your programs!If you have any questions at any point in the registration process, contact the Guide Support Team.

Explore-Share.com is a booking platform that promotes mountain experiences offered by certified mountain guides and leaders all over the world. Close to 5000 trips offered by 1000+ guides are currently on offer on the platform.

Everybody behind the project — from employees to shareholders — is passionate about mountain and outdoor activities. Together, they hope to promote these activities and encourage people to enjoy valuable experiences in the mountains.

To learn more about the team behind Explore-Share.com, please refer to our About Us page.